Information systems performance evaluation, introducing a two-level technique: Case study call centers
نویسندگان
چکیده
منابع مشابه
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In the information and communication era, management information systems play an undeniable role in organizations. Bank Parsian is a Iranian banking and financial services company, which has a network of 273 banking branch, known as the largest Iranian private bank. This research examines the gaps in customer relationships systems in Bank Parsian based on characteristics of management informat...
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ژورنال
عنوان ژورنال: Egyptian Informatics Journal
سال: 2015
ISSN: 1110-8665
DOI: 10.1016/j.eij.2014.11.004